Contact
We'd love to hear from you! At Shopllo, we're a small UK-based team that genuinely cares about you and your pets. Whether you have a question about your order, need help choosing the right product, or want to start a return our team is here and happy to help.
Customer Service
For any inquiry, you can reach us through the following:
- Email: support@shopllo.com
- Phone: +44 7455 683320
- Address: 21 Mount St, New Basford, Nottingham NG7 7HX, United Kingdom
- Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We respond to all emails within 24 hours (Mon–Fri). Messages received outside these hours or during the weekend will be handled the next business day.
What to Include in Your Message
To help us process your request as quickly as possible, please include:
- Your order number, if applicable
- A clear description of your question or concern
- Photos, if reporting a damaged or defective item
- Your preferred method of contact
Helpful Resources
For immediate answers, you may find your solution by consulting:
About Shopllo
Shopllo is a UK-based online store specialized in pet supplies, operated by Midtux LTD, a limited company registered in the United Kingdom (Companies House number: 16932731). Our registered office is at 20 Wenlock Street, London N1 7GU, and our trading address is at 21 Mount St, New Basford, Nottingham NG7 7HX, supporting our operations and customer service across the UK.
We look forward to assisting you!