Shipping policy
Last updated: 1 May 2026
Where We Ship
We currently ship to addresses within the United Kingdom only 🇬🇧
Free Shipping
We offer free standard shipping on all orders across the UK. There are no minimum order values and no hidden shipping fees. The price you see is the price you pay.
Order Cut-off Time
Orders placed before 5:00 PM (GMT), Monday to Friday will begin processing the same day. Orders placed after 5:00 PM (GMT) or on weekends will begin processing the next working day. Working days are Monday to Friday, excluding UK public holidays.
Handling Time
Once your order is placed, our team prepares and dispatches it within:
1–4 working days (Monday to Friday)
Transit Time
After dispatch, your order will be delivered within:
6–12 working days (Monday to Friday)
Total Delivery Time
7–16 working days from order date
These are estimates. While we aim to meet these timeframes, occasional delays may occur due to carrier volumes, weather conditions, or other circumstances outside our control.
Shipping Method
All orders are shipped by post directly to the delivery address provided at checkout. A tracking number will be provided via email once your order has been dispatched.
Order Tracking
You can track your order at any time using the tracking link provided in your shipping confirmation email, or by visiting our Track Your Order page at: Track Order
Delivery Address
Please ensure your delivery address is correct and complete at the time of ordering. Shopllo cannot be held responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your address after placing your order, contact us immediately at support@shopllo.com — we will do our best to amend it before dispatch.
Failed Delivery
If a delivery attempt is unsuccessful:
- The carrier will leave a notification card with instructions
- You may be able to arrange redelivery or collect from a local depot
- If the item is returned to us, we will contact you to arrange redelivery (additional postage may apply)
Missing or Damaged Orders
If your order has not arrived within the estimated timeframe, or if your item arrives damaged, please contact us at support@shopllo.com. Please include your order number and, where possible, a photo of the damage. We will investigate and resolve the issue promptly.
Contact
Email: support@shopllo.com
Phone: +44 7455 683320
Address: 21 Mount St, New Basford, Nottingham NG7 7HX, United Kingdom
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT) Weekend messages will be answered the following Monday.