Privacy policy
Last updated: 1 May 2026
This Privacy Policy describes how Shopllo, trading as Midtux LTD ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://shopllo.com/ (the "Site") or otherwise communicate with us.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated version on the Site and revise the "Last updated" date at the top of this page.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information from various sources as described below. We may use your information to communicate with you, process orders, comply with legal obligations, enforce our terms of service, and protect our users and business.
What Personal Information We Collect
Information you provide directly:
- Contact details (name, address, phone number, and email)
- Order details (billing and shipping addresses, payment confirmation)
- Account information (username, password, security details)
- Customer support communications and contact form submissions
Information collected automatically: We automatically collect certain data about your use of our Site using cookies and similar technologies, including device type, browser type, IP address, pages visited, time spent, and usage analytics.
Information from third parties: We may receive information from vendors, service providers, or social media platforms that help us operate the Site and our Services.
How We Use Your Personal Information
- To process orders and deliver products
- To send order confirmations, shipping updates, and account communications
- To provide customer service and support
- For marketing and advertising purposes (where permitted by law and with your consent)
- For fraud detection and security purposes
- To comply with legal and regulatory requirements (including UK HMRC)
- To improve our website and services
We will never sell, rent, or trade your personal data to third parties for marketing purposes.
Cookies
We use cookies and similar tracking technologies to improve your experience, run analytics, and personalise content. These include:
- Essential cookies required for the site to function (cart, checkout, login)
- Analytics cookies to understand how visitors use our site (Google Analytics)
- Marketing cookies to show relevant ads (Google Ads)
You can control cookies through your browser settings at any time. Disabling non-essential cookies will not affect your ability to shop with us.
How We Share Your Personal Information
We may share your personal information with:
- Shipping carriers (e.g. Royal Mail, Evri, DPD) to deliver your order
- Payment processors (e.g. Stripe, ) to process your payment securely
- Shopify Inc. our e-commerce platform provider (data stored on secure servers)
- Google Analytics / Google Ads for website analytics and advertising (anonymised where possible)
- ParcelPanel for order tracking services
- Government authorities or regulators where required by UK law
We do not sell or share sensitive personal information without your consent. All third-party processors are contractually required to handle your data in compliance with UK GDPR.
Third-Party Websites and Links
Our Site may include links to third-party websites not operated by us. We are not responsible for their content, privacy policies, or practices. Please review their privacy policies before providing any personal information.
Children's Data
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from minors. If you believe your child has shared personal data with us, please contact us at support@shopllo.com and we will promptly delete it.
Security and Retention of Your Information
We implement appropriate security measures to protect your personal information. We retain your data only as long as necessary to fulfil legal, contractual, or operational obligations:
- Order data 7 years (UK HMRC legal requirement)
- Customer accounts until you request deletion
- Marketing consent until you unsubscribe
- Enquiry data 2 years from last contact
International Users
Your personal information may be transferred, stored, and processed outside your country of residence, including in countries where data protection laws may differ. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Your Rights Under UK GDPR
Depending on your location, you may have the right to:
- Access request a copy of the data we hold about you
- Rectification request correction of inaccurate data
- Erasure request deletion of your data ("right to be forgotten")
- Restriction request we limit how we use your data
- Portability receive your data in a machine-readable format
- Object object to processing based on legitimate interest
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at support@shopllo.com. We may require verification of your identity before processing your request. We will respond within 30 days.
Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk Helpline: 0303 123 1113
Contact
For any privacy-related questions or to exercise your data rights, please contact us:
Email: support@shopllo.com
Phone: +44 7455 683320
Registered Office: 20 Wenlock Street, London N1 7GU, United Kingdom
Address: 21 Mount St, New Basford, Nottingham NG7 7HX, United Kingdom
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT) Weekend messages will be answered the following Monday.