Refund policy

Last updated: 18 June 2026

At Shopllo, we want you to be fully happy with your purchase. If for any reason you're not satisfied, we offer a simple, straightforward return process that fully respects your rights under the UK Consumer Rights Act 2015.

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to initiate a return.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories.
  • Eligibility: All products sold on shopllo.com are eligible for return within 30 days, subject to the conditions above.
  • Territorial scope: This Return and Refund Policy applies to purchases made within the United Kingdom.
  • Currency: All refunds are processed in British Pounds (GBP £), the same currency as your original purchase.

What We Accept

  • We accept returns for both defective and non-defective products.
  • We accept exchanges for a different size, colour, or product, subject to availability.

Product Condition

We accept returns on new, unused products only. Items that have been used, worn, washed, or damaged after delivery are not eligible.

Return Costs

  • For Defective or Incorrect Items: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Change of Mind: The cost of return shipping is the responsibility of the customer.
  • Restocking Fee: None. We do not charge any restocking fees.
  • Original Shipping Costs: Original shipping costs (where applicable) are non-refundable.

How to Return an Item

  1. Contact Us: Email our team at support@shopllo.com with your order number and reason for the return. Please do not send your item back without contacting us first.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send it Back: Ship your return by post following the instructions provided by our team in your return authorisation email.

Refund Process

  • Inspection: Once we receive your return, our team inspects the item to ensure it meets our return criteria.
  • Refund Timing: After inspection, your refund is processed within 7 days to your original payment method.
  • Confirmation: You receive a confirmation email as soon as your refund has been issued.

Exchanges

Want to swap for a different size, colour, or product? Reach out to us at support@shopllo.com and we'll help you exchange your item quickly and easily, subject to availability.

Your Statutory Rights

This policy is offered in addition to your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which include your right to return goods for a refund within 14 days for any reason. Shopllo extends this period to 30 days to give you extra time to decide.

Questions?

Visit our FAQ page or contact our customer service team directly.

Contact

Email: support@shopllo.com
Phone: +44 7455 683320
Address: 21 Mount St, New Basford, Nottingham NG7 7HX, United Kingdom
Contact form: Click here
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

Weekend messages will be answered the following Monday.