Frequently Asked Questions
Frequently Asked Questions
Welcome to the Shopllo FAQ page. We've put together answers to the most common questions we receive. If you can't find what you're looking for, feel free to reach out — we're happy to help.
How long will it take to receive my order?
Here are our estimated delivery times:
- Order cut-off time: 5:00 PM GMT (Monday to Friday)
- Handling time: 1–4 business days
- Transit time: 6–12 business days
- Total estimated delivery time: 7–16 business days
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United Kingdom. There are no minimum order values and no hidden fees. For more information, please check our Shipping Policy.
Where is Shopllo located?
Shopllo, trading as Midtux LTD, is a UK-based business. Our registered office is at 20 Wenlock Street, London N1 7GU, United Kingdom. Our warehouse and returns are handled from 21 Mount St, New Basford, Nottingham NG7 7HX, United Kingdom.
What if I receive a defective or incorrect product?
If you receive a defective or incorrect item, we will replace it or issue a full refund at no cost to you. Please contact us at support@shopllo.com within 30 days of receiving your order. For more information, see our Returns & Refunds Policy.
Can I cancel my order after it's placed?
Yes, we offer a 24-hour cancellation window from the time your order is placed. To cancel, please contact us immediately at support@shopllo.com with your order number. Once your order has been dispatched, it can no longer be cancelled but can be returned under our 30-day return policy.
What is your return policy?
We accept returns within 30 days of delivery for both defective and non-defective items. Items must be unused and in their original condition. For complete details, please visit our Returns & Refunds Policy.
When will I receive my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed within 7 days. Please note that depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account. You will receive a confirmation email once your refund has been issued.
What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, JCB, Discover, Diners Club, Apple Pay, and Google Pay. All transactions are processed securely. For more details, visit our Payment Policy.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can also track your order at any time by visiting our Track Your Order page.
Do you ship internationally?
No, we currently ship exclusively within the United Kingdom. We do not offer international shipping at this time.
Do you have a physical store I can visit?
We are an online-only store. This allows us to keep our prices competitive and our product selection wide. You are always welcome to contact us with any questions before purchasing.
Can I exchange a product?
Yes, we accept exchanges. If you would like to swap your item for a different size, colour, or product, please contact us at support@shopllo.com and we will guide you through the process. For full details, see our Returns & Refunds Policy.
Do you have a warranty on your products?
All products sold on shopllo.com come with a 30-day satisfaction guarantee. If your item is faulty or not as described, contact us within 30 days and we will resolve the issue promptly.
Contact Information
Store Name: Shopllo
Address: 21 Mount St, New Basford, Nottingham NG7 7HX, United Kingdom
Email: support@shopllo.com
Phone: +44 7455 683320
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT) Weekend messages will be answered the following Monday.